Return Policy

Printed Items and Unframed Prints

DBio takes pride in producing only the best quality prints. For this reason, you can order confidently knowing we offer a 30 Day 100% Money Back Guarantee. If contacted within 30 days of the original order date, DBio will either replace or refund any print or product that is deemed unsatisfactory by the customer; except in the cases of "proof" ordering, or when DBio expresses concern over image quality issues such as poor resolution or potential tonal problems with the image to the customer prior to printing. And if we can’t make it right we want you to still feel that you were at least dealing with a reputable company that puts you, the customer first.

Damaged Items

Damaged items must be reported within 30 days of order date to quality for a full replacement. Contact us to initiate the process.

For Returns & Replacements after 30 days

If it has been greater than 30 days since you placed your order and you decided for some reason you are not happy with your prints from DBio, then don't worry. All is not lost. We can still provide either partial credit or replacement options. Contact our customer service department so we can assist you.

Instructions For Damaged Items

If an item damaged during shipment, contact DBio within a week of receiving your damaged print so that DBio can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process please take some photos of the outer packaging, damaged prints/products so that you can provide them to customer service representative. 

Requesting a Replacement or Refund

In order to request a replacement or refund, please contact out customer service department through our contact page so that we can assist you.